Shipping & Returns

ROBINS GARDEN AND GIFTS .com

Terms of Sale

Payment is made before shipment.
Payments accepted in cash or credit card through PayPal.
All prices are subject to change without notice.
Sale prices do not apply to previous purchases.

Shipping Information

Most orders ship in 1-2 business days (excepting weekends and holidays.)

Shipping origin is Los Angeles, CA.
Certain items may be shipped separately and have different delivery times.
Please allow sufficient processing and transit time.

We do not not accept back orders, if an item purchased is out of stock, your order will be adjusted and you will receive a confirmation email with your adjusted order total promptly.

In order to provide excellent service and expedient order processing, we do not accept order changes or cancellations.

Once you submit your purchase you will be unable to change quantities, add, or remove items from your order.
Please be sure to review your order carefully before purchasing.

If an error has occurred in your order and you notify us immediately we will attempt to assist in correcting the error.
After the order has left the pending queue we cannot assist in any way and orders must be returned as per our Return Policy.

If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee. Original shipping is non-refundable.

Robins Garden and Gifts .com uses flat rate shipping rates (including insurance) to the Contiguous United States via UPS Ground Service.

But You always get Free Shipping!

 

UPS Shipping Information

UPS requires a physical address and does not deliver to PO Box addresses.
Items / orders weighing less than 10 pounds may ship UPS SurePost to be delivered by the United States Postal Service.
Please allow an additional day for Post Office tendering.
We reserve the right to substitute shipping methods


UPS does NOT include the pickup day, weekend days, or Holidays in calculating the time in transit. Delivery times are estimated only and not guaranteed. Holiday seasons may require additional time.
Please note that delivery in the Eastern States may take up to 7 business days to be received. If you haven’t received your order after 7 days, please contact us! Be sure to include your order number for prompt service.

There is no UPS Ground movement on the following U.S. holidays:

  • New Year’s Eve
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • We are closed on all major holidays. 

Sorry, right now we do not have shipping to Alaska, Hawaii, US Territories or Canada due to prohibitive cost.

Returns Information

Inspect your merchandise upon arrival.

Damaged and/or missing item claims will not be honored if reported past 15 days of delivery.
Claims must be submitted in writing and are processed once per order.
A photo of the damaged item is required, please Contact Us for instructions.
We cannot replace or refund items more than once per order and submitting additional claims will result in denial.
Claims are processed within three business days.

Request a Return Authorization Number (RA#) by emailing or calling us- Contact Us.
We will provide the correct address for your return when we provide your RA#.
Your order or invoice number is required.
Returns are accepted 30 days from purchase date.
Packages that are returned unauthorized will be refused.

Return shipping arrangements are the responsibility of the purchaser.
To qualify for a refund, the product must be unused and in its original packaging.
My supplier must RECEIVE the package within 30 days from purchase date.
Refunds are only issued once we have received the merchandise.
Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable.
Actual product color may vary slightly as viewed on different monitors and browsers.
Refunds are not honored on slight color variations.